Receive a new password

You lost your password and wish to reset it?

Wifirst clients with an account ( email address and password ) in order to access to our Wifirst network via our portal www.wifirst.net

Here are the steps to follow in order to reset your password :

1. Type www.wifirst.net in your web browser.

2. Click on "forgot your password?"

3. Our form will invite you to fill in the following information : Email address and the phone number associated to your account.

IMPORTANT : you must type your phone number including your area code ( for example for france : +33X.XX.XX.XX.XX)

We will ask you to choose a new password, confirm it, and then validate the form.

4. you will receive a text containing a confirmation code.

5. input the confirmation code in the according field.

6. you will be redirected to our portal and will be able to surf freely !

You followed these steps, and still cannot connect?

You did not associate a phone number to your account? or did not receive our text with the confirmation code?

Send us by email at care@wifirst.fr the following information :

Your email address, a phone number of your choice and a copie of your ID document ( ID, Passport etc...) and follow the steps aboves.

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