How to regularize my situation following an unpaid invoice?

You've received an Email or an sms from us informing you that you have an unpaid invoice, and you wish to regularize this situation.

Connect to our website www.wifirst.net, a red banner indicating that you have an unpaid bill should appear on the top of the window.

click on "regularize my unpaid", you will be redirected to our regularization form.

For a credit card payment : submit your credit card information directly and validate.

Your payment will be accounted and you will be able to save the credit card information of your choice for your next payments.

For a payment via cheque: choose the payment method "by cheque". Print out the form or copy it on paper, then send it to us along with your cheque to the following address : Service client wifirst - 26 rue de berri, 75008 Paris.

Do not forget to indicate your Login with clear letters so we can associate your payment to your account.

For a payment by another person :  select the payment method "payment by another person" and fill in the email address of the person to whome you wish to send the request ( you may send a personalized message along with the request).

The request will redirect them to the form of payment by credit card.

Once the payment is accounted and your internet activated, a confirmation mail and SMS will be sent to you.

Useful hint : these operations must be carried out before the 5th of each month in order to avoid service interruption.

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